Beauty Galore Extensions — Return & Refund Policy

ALL SALES ARE FINAL

Due to the nature of our hair products, all sales are final except where otherwise required by applicable law or expressly approved by Beauty Galore Extensions.

Except where required by applicable law, Beauty Galore Extensions does not issue cash refunds or refunds to the original form of payment, including credit/debit cards, Afterpay, Klarna, Shop Pay, Affirm, or other payment methods.

In rare cases where a return is reviewed and approved by Beauty Galore Extensions, the customer may receive store credit only.

ORDER INSPECTION — 48 HOURS

Please inspect your order immediately upon delivery or pickup.

Any concerns regarding your order must be reported within 48 hours of receiving your order.

To submit a claim, email Customerservice@beautygaloreextensions.com and include:

• Your full name
• Order number
• A detailed description of the issue
• Clear photos and/or videos showing the issue
• Photos of the product in its original packaging

Claims submitted after the 48-hour inspection period may not be eligible for review.

Submitting a claim does not automatically guarantee a replacement, exchange, refund, or store credit. All claims are reviewed individually.

HAIR MUST REMAIN UNUSED & UNALTERED

Hair must remain in its original condition in order to be considered for any approved return, exchange, or store credit.

Hair will not be eligible once it has been:

• Installed or worn
• Washed or conditioned
• Brushed, combed, or excessively handled
• Cut or trimmed
• Colored, bleached, dyed, or chemically processed
• Heat styled
• Treated with products
• Removed from its original packaging in a way that prevents the product from being resold
• Altered in any way

For lace products, including closures, frontals, and wigs, the lace must remain uncut, uncolored, unbleached, and unaltered.

Beauty Galore Extensions reserves the right to deny any request involving hair that shows signs of use, installation, alteration, or improper care.

SHIPPING ADDRESS RESPONSIBILITY

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your shipping information before submitting your order.

Beauty Galore Extensions is not responsible for packages delayed, lost, or misdelivered due to:

• Incorrect or incomplete shipping addresses
• Apartment or unit numbers that were not provided
• Customer address-entry errors
• Carrier delays
• Weather-related delays
• Delivery disruptions outside of our control

If you notice an address error after placing your order, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

LOST OR STOLEN PACKAGES

Once tracking information shows that a package has been delivered, customers should first contact the shipping carrier regarding any missing package.

If your tracking shows “Delivered” but you cannot locate your package, we recommend:

1. Checking around your property, mailbox, lobby, front desk, or designated delivery area.
2. Checking with household members or neighbors.
3. Contacting the shipping carrier directly.
4. Filing a missing-package or carrier claim when applicable.

Beauty Galore Extensions will provide reasonable assistance with available order and shipping documentation; however, we are not responsible for packages that are lost or stolen after confirmed delivery by the carrier.

UNDELIVERABLE OR RETURNED PACKAGES

If an order is returned to Beauty Galore Extensions due to:

• An incorrect or incomplete address
• Failed delivery attempts
• An unclaimed package
• Refusal of delivery
• Any other customer-related delivery issue

the order will not qualify for a cash refund.

Once the package is received and inspected, eligible customers may be issued store credit for the merchandise value, excluding any original shipping charges.

If the customer would like the order shipped again, new shipping fees must be paid before the package is reshipped.

SHIPPING DELAYS

Estimated shipping and delivery dates are not guaranteed.

Once an order has been transferred to the shipping carrier, delays caused by the carrier, severe weather, holidays, high shipping volumes, natural disasters, or other circumstances outside of Beauty Galore Extensions’ control may affect delivery times.

We will assist customers when possible, but carrier-related delays do not automatically qualify an order for a refund or store credit.

ORDER CANCELLATIONS

Once an order has entered processing, it may not be eligible for cancellation or modification.

Please review your products, lengths, textures, lace options, quantities, shipping address, and payment information carefully before completing checkout.

FRAUD & CHARGEBACK POLICY

Beauty Galore Extensions takes payment fraud and unauthorized chargebacks seriously.

If you experience an issue with your order, please contact Customerservice@beautygaloreextensions.com first so we have an opportunity to review and address your concern.

If a chargeback or payment dispute is initiated, Beauty Galore Extensions reserves the right to provide the payment processor, financial institution, or card issuer with all available documentation related to the transaction, which may include:

• Order and payment confirmation
• Shipping and tracking information
• Proof of delivery
• Signature confirmation, when applicable
• Customer communications
• Billing and shipping information
• Fraud-prevention or transaction records available through our payment systems

Any chargeback believed to be fraudulent, misleading, or inconsistent with documented order and delivery records may be formally contested.

Customers who submit fraudulent chargebacks or payment disputes will be restricted from placing future orders with Beauty Galore Extensions.

Filing a chargeback does not override the terms of our Return & Refund Policy or any rights or obligations required by applicable law.

POLICY AGREEMENT

By placing an order with Beauty Galore Extensions, you acknowledge that you have reviewed and agreed to this Return & Refund Policy.

Beauty Galore Extensions reserves the right to review claims individually and deny requests that do not meet the requirements outlined in this policy, except where otherwise required by applicable law.